Position Overview:

The role of a Barista at Lansdowne Resort involves adhering to all hotel and departmental guidelines, regulations, and policies to ensure a safe, secure, and environmentally responsible operation of the facilities. This includes, but is not limited to, procedures for lost and found items, emergency protocols, and sustainability initiatives.

Responsibilities:

• Participate actively in all hotel and departmental meetings, training sessions, and informational gatherings.
• Maintain regular attendance in accordance with hotel standards, which is crucial for the successful execution of this role.
• Follow grooming standards set by the hotel for both uniformed and non-uniformed staff.
• Exhibit exemplary service and conduct towards guests, vendors, and colleagues, ensuring proper communication etiquette and a friendly demeanor.
• Execute additional tasks as assigned by management that align with hotel policies and procedures.

Physical Requirements:

This position requires prolonged periods of standing and movement throughout the day. The ability to visually assess documents and computer screens is essential.

Work Environment:

Employees must be able to walk or stand for extended durations during their shifts. Daily tasks will involve manual skills that require coordination and dexterity, such as typing and operating machinery. A minimum of one year of experience in the coffee service industry is preferred, with prior experience in a four-star hotel brand being advantageous.

Technical Skills:

Familiarity with computer software and hardware is necessary, along with the ability to navigate a computer keyboard efficiently. Effective communication using company-issued devices is also required.

Communication Skills:

Advanced proficiency in English is necessary to understand and respond to complex guest inquiries both verbally and in writing. Knowledge of additional languages is a plus.

Successful candidates will demonstrate a strong customer service orientation and possess excellent hospitality skills.