Housekeeping Director

Are you a charismatic leader with experience in labor management and conflict resolution? Do you have a passion for ensuring guest satisfaction and leading diverse teams?

We are seeking an experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our management team, you will be responsible for driving efficiency and effectiveness in the Housekeeping department.

Key Responsibilities:

• Lead and mentor housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
• Implement and manage inventory processes through the assistance of the Housekeeping Supervisors
• Drive, review and ensure proper completion of and alignment to the work order process
• Assist Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution
• Implement the Director's financial strategy to manage budget and labor, operating expense forecasts
• Lead and mentor direct staff and Housekeeping employees, including: Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
• Train new Pack Members and ensures continued training and development of current staff
• Manage and drive training and development of supervisors
• Communicate regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings
• Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
• Models and upholds the Great Wolf guest service standards of excellence
• Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
• Continuously raises the bar for Housekeeping guest service focus
• Actively participates in the Manager On Duty Program
• Addresses and resolves any guest concerns as needed to ensure guest satisfaction
• Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
• Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
• Conducts and monitors Hazard Communications Programs twice yearly
• Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons

Requirements:

• High School diploma or equivalent experience
• Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
• Demonstrated knowledge and experience in labor management scheduling
• Demonstrated ability to lead diverse teams
• Demonstrated analytical, planning, and change implementation abilities
• Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
• Demonstrated ability to effectively resolve conflict
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Estimated Salary Range: $60,000 - $80,000 per year

About Us: Great Wolf Lodge is a family-friendly resort that offers a unique blend of entertainment, recreation, and relaxation. Our team is dedicated to providing exceptional guest experiences and creating lasting memories for our guests.

What We Offer: Great Wolf Lodge offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.