Senior Principal Outbound Product Manager, App Engine

5 days ago

Santa Clara, California, United States ServiceNow Full time
Job Description

At ServiceNow, we're seeking an exceptional Senior Principal Outbound Product Manager, App Engine to drive customer adoption of our GenAI offerings. This role will focus on the success of our customers via the adoption of our GenAI "Now Assist for Creator" capabilities.

Key Responsibilities:
  • Develop a deep understanding of our top GenAI customers, including use cases, gains, pains, and their success outcomes.
  • Support high-profile customers as they adopt ServiceNow's latest Now Assist for Creator GenAI offerings.
  • Represent the voice of the customer to influence product quality and roadmap direction.
  • Attain a high level of technical acumen with ServiceNow's GenAI capabilities.
  • Lead early access initiatives to validate forthcoming product capabilities.
  • Develop high-quality technical enablement content that describes the differentiating value of product innovation with Now Assist for Creator products and facilitates adoption at scale.
  • Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs' feedback on product roadmap to inform product strategy, identify candidates for customer programs and references.
  • Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners.
  • Own community presence and adoption-oriented content for the solutions.
  • Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms.
  • Lead and influence cross-functional teams to accomplish our goals.
Qualifications:
  • Bachelor's or master's degree.
  • 7+ years of total customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred).
  • 7+ years of experience in a field pertaining to application development.
  • 3+ years technical experience working with the ServiceNow platform.
  • Extreme sense of ownership – own the problem, the process, and the outcome.
  • Strong bias towards action, and a sense of urgency to "win" in the market.
  • Experience operating in an ambitious environment and driving the adoption of new and emerging products.
  • Consistent track record of working cross-functionally to deliver business impact.
  • Demonstrated customer obsession in engagements.
  • Demonstrated consistent ability to drive both strategy and results.
  • Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, executive stakeholders, and partners.
  • Strong networking and influencing skills; able to drive extended and virtual teams.
  • Outstanding written and oral communication skills.

Why ServiceNow?

We're a company that's passionate about making the world work for everyone. Our technology makes it possible, and our people make it happen. We're a team of change makers who are driven by a restless curiosity and a desire for ingenuity. We believe that our best work happens when we live our best lives and share our unique talents. We do everything we can to make that possible.

We're proud to be one of the Fortune 100 Best Companies to Work For and World's Most Admired Companies. We serve over 7,700+ customers, including 85% of the Fortune 500. We're committed to creating an inclusive environment where all voices are heard, valued, and respected.

We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

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