Housekeeping Professional

3 weeks ago


Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time
Job Overview

The Housekeeping Professional will be responsible for maintaining the cleanliness and organization of our facilities at The Holiday Inn Express & Suites-Ballantyne. This includes ensuring that all areas are clean, tidy, and free from hazards.

We are looking for an ambitious and fun individual to join our hard-working team. Our goal is to enhance the customer experience by providing a clean and comfortable environment while having fun at work.

As a Housekeeping Professional, you will be responsible for:

  • Supplying your own cleaning cart with appropriate supplies for each shift;
  • Delivering baby cribs, pillows, extra towels, and miscellaneous guest requests to guest rooms;
  • Cleaning and mopping floors according to proper procedures using necessary safety equipment;
  • Restocking shelves with paper supplies and restocking room cleaner caddies daily;
  • Putting away all incoming supplies and deliveries;
  • Moving and arranging furniture as required during general cleaning;
  • Providing excellent customer service;
  • Creating daily job lists and recording all serviced rooms;
  • Maintaining equipment in good condition;
  • Reporting any shortages, damages, or security issues;
  • Handling reasonable guest complaints/requests and informing others when necessary.

Requirements for this role include:

  • Ability to work independently and remain motivated;
  • A smile and professional demeanor;
  • Proven working experience in a relevant field;
  • Helpful attitude towards customer service;
  • Professionalism, speed, and attention to detail.

Estimated Salary: $45,000 - $55,000 per year based on location and experience.



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