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Automotive Service Consultant
2 months ago
Company Overview
At Haldeman Auto Group, we are dedicated to connecting with our community and providing exceptional services at competitive rates. Our approach is centered around our approachable team members. We emphasize ongoing professional growth, as we are committed to helping our employees thrive and advance in their careers. If you are eager to embark on a journey in the automotive sector and enhance your expertise, we encourage you to consider this opportunity.
Employee Benefits
- 401(k) Retirement Plan
- Paid Time Off for Vacation and Illness
- Career Advancement Opportunities
- Professional Development Programs
- Cross-Training for Various Roles
- Team-Building Events
- Family-Owned and Operated Business
- Long-Term Employment Opportunities
Key Responsibilities
- Manage service requests and the workflow in the service area, ensuring customers receive timely, courteous, and effective assistance.
- Take responsibility for the customer experience by executing additional tasks that help the dealership create a positive impression.
- Provide comprehensive support for all customer inquiries, whether via phone or in person, to ensure a seamless experience.
- Guarantee that the daily allocation of technicians' time is effectively utilized for servicing customers.
- Efficiently assign tasks among technicians.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain customer satisfaction scores in line with company expectations.
- Assist in diagnosing vehicle issues and procure necessary parts and tools.
- Oversee warranty claim administration and provide training and supervision within the service department.
- Establish schedules and delegate responsibilities to service department staff.
- Reinforce company policies and uphold organizational standards.
- Promote adherence to relevant laws and regulations.
- Foster positive relationships with manufacturers and maintain good employee relations.
- Collaborate with senior management on hiring and disciplinary actions within the service department.
Required Qualifications
- Organized and personable demeanor
- Proven leadership capabilities
- Strong time management abilities
- Excellent communication skills with clients
- Professional and polished appearance
- Consistent track record of service and sales achievements
- Strong history of positive customer feedback
- Team-oriented and self-driven
- Able to work independently with minimal supervision
- Valid driver's license with a clean driving record
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.