Field Service Technician

4 days ago

SaintBrieuc, Bretagne, United States BAE Systems USA Full time
Job Title: Field Service Technician

Become a part of BAE Systems USA's dynamic team as a Field Service Technician, providing on-site Information Technology support at our Falls Church, VA location. In this role, you will have the opportunity to work with a unique customer base, both locally and remotely.

Key Responsibilities:
  • Provide technical support to end-users with the installation and troubleshooting of hardware/software and networking components.
  • Perform root-cause analysis to diagnose, troubleshoot, and resolve issues, and/or route through proper escalation channels.
  • Provide audio-visual support for the on-site conference center and additional meeting rooms.
  • Manage and facilitate moves, adds, and changes associated with end-user hardware.
  • Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
  • Provide support of mobile devices and VoIP phones.
  • Resolve printer issues.
  • Document and track work via online ticketing system.
  • Create and modify knowledge base (KB) articles and procedures.
Requirements:
  • High School diploma and 3 years work experience or equivalent experience.
  • Basic networking troubleshooting skills.
  • Extensive knowledge of Windows 10/11 OS.
  • Working knowledge and experience using Active Directory.
  • Working knowledge and experience using MS365; Teams, Intune, and OneDrive.
  • Working knowledge of installation of software via SCCM.
  • Experience troubleshooting VPN connectivity issues.
  • Experience using online ticketing systems.
  • Experience utilizing remote application software to provide service to both on-site and off-site users.
  • Experience supporting mobile devices.
  • Experience imaging laptops and adding computers to the domain.
Preferred Qualifications:
  • At least 5 years of experience.
  • Experience supporting C-Suite executives.
  • Windows 10 & 11 Operating System support.
  • Microsoft application support.
  • Remote support application software.
  • ServiceNow.
  • Experience fielding service requests in a service-bar environment.
Benefits:

BAE Systems USA offers a competitive salary range of $100,540, as well as a comprehensive benefits package, including health, dental, and vision insurance, health savings accounts, a 401(k) savings plan, disability coverage, and life and accident insurance. We also offer an employee assistance program, a legal plan, and other perks, including discounts on home, auto, and pet insurance.

Regular employees scheduled to work 20 hours per week are eligible for paid time off, paid holidays, and other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave.

Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards.

BAE Systems USA is an Equal Opportunity Employer and welcomes applications from diverse candidates.

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