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Deposit Fraud Specialist
2 months ago
We are seeking a highly skilled and motivated Financial Crimes Investigator to join our Fraud Operations team at Social Finance Ltd.
Key Responsibilities- Conduct thorough investigations and inquiries on identified and suspicious accounts within our systems
- Investigate and gather information on fraud cases, including contacting merchants, financial institutions, and clarifying customer statements as necessary
- Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
- Review alerts/reports to detect Suspicious Activity and file required reports as appropriate
- Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
- Review disputed transactions to investigate fraud claims, identify charge-back opportunities, and ensure compliance with regulations
- Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience on depository accounts
- Assist with creating and implementing policies and procedures across all teams
- Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure
- Provides internal support to other business units on fraud-related issues
- Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
- Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
- Works effectively across the organization to maximize company resources
- 3+ years of relevant fraud investigation experience in the banking or financial services industry
- Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules
- Previous Suspicious Activity Report filing experience preferred
- Thorough understanding of bank operations, industry trends & best practices, and federal and state banking regulations
- Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
- Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
- Excellent project management, organizational, and negotiation skills are required
- Proficiency in Word, Excel, Outlook, and PowerPoint
- Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
- Understanding of electronic crimes as they relate to card fraud and theft of credentials
- Excellent critical thinking and problem-solving skills
- Detail-oriented and process-oriented approach
- Accepts responsibility, ownership, and accountability for work results
- Finds a high-volume, dynamic, and team-focused environment engaging
- Ability to organize and prioritize workload
