Store Leadership Position

1 week ago


Palm Desert, California, United States gorjana Full time
About The Gorjana Team

We are seeking a highly motivated and results-driven Store Manager to join our team. As a Store Manager, you will be responsible for leading the store's overall performance, talent initiatives, operational execution, visual standards, and customer experience.

Key Responsibilities:
  • Sales Leadership:
    • Develop and execute effective action plans to maintain or improve store performance and KPIs.
    • Serve as brand ambassador by showcasing passion for the brand, educating customers on our history, and being knowledgeable about our products and industry.
    • Build new and repeat business through customer clienteling.
  • Training + Development:
    • Proven track record in recruiting, onboarding, and developing internal and external talent.
    • Effective communication style that energizes and encourages others to work together.
    • Lead through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust.
  • Customer Service:
    • Possess a passion for providing exceptional customer experiences to purchasing and non-purchasing customers.
    • Set the tone for personal presentation and lead by example.
    • Lead and coach through return policies while prioritizing customer satisfaction.
    • Respond quickly to customer complaints and concerns in a professional manner.
  • Operations:
    • Execute daily store operations efficiently.
    • Schedule team members according to business needs.
    • Manage store inventory with attention to detail.
    • Assist with opening and closing duties.


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