Technical Support Specialist
3 days ago
We are seeking a skilled Technical Support Specialist to join our team in Newark, California. As an on-site technical support professional, you will play a critical role in performing tech refreshes and other hardware and application projects.
Responsibilities:
- Maintain an up-to-date inventory list of all laptops, including purchase dates, warranty status, and current user assignments.
- Validate the status of devices with end users three months before they reach their designated refresh period.
- Coordinate with end users to schedule convenient times for device swaps.
- Back up user data and preferences to ensure a seamless transition to new devices.
- Deploy new laptops with necessary software and security configurations.
- Assist users with the setup and transfer of their data to new devices.
- Address any issues reported by users and prioritize cases based on severity and laptop age. Perform emergency swaps in urgent cases to minimize downtime.
Requirements:
- A minimum of 3 years of experience in IT support or a related field.
- Strong customer service skills and the ability to communicate effectively with technical and non-technical staff.
- Experience with desktop OS, application, and network troubleshooting.
- Proficiency in using a ticketing system like Jira or Service Now.
- Exceptional organizational skills and the ability to balance multiple projects simultaneously while meeting deadlines.
Preferred Qualifications:
- Experience with Intune.
This is a 6-month contract position, starting ASAP, with a rate of $25-$26/hour. You will work 5 days a week on site in Newark, CA.
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