Chemical Specialist Team Lead

4 days ago


Las Vegas, Nevada, United States Brady Industries Full time
About the Role

Become a part of Brady Industries as a Chemical Specialist Team Lead, earning an approximate annual salary of $75,000 to $95,000.

Key Job Responsibilities
  • The ideal candidate will supervise the work of chemical specialists in the Laundry/Warewash Division and empower them to succeed through proper training, tools, direction, and motivation.
  • They will also engage directly with customers to guarantee customer satisfaction and retention.
Main Job Accountabilities
  • Supervise, plan, allocate, and manage the work of chemical specialists, including routing and off-hour coverage.
  • Collaborate in training existing and new chemical specialists.
  • Inform the supervisor of any customer-related issues.
  • Oversee work schedules and tasks of chemical specialists.
  • Ensure adherence to company policies and maintain legal compliance measures.
  • Address employee complaints and grievances.
  • Support chemical specialists with troubleshooting issues and problems.
  • Develop and implement new methods for delivering customer service to drive business growth.
  • Make recommendations on hiring, firing, advancement, promotion, and other changes in status.
  • Evaluate employees' productivity and efficiency for purposes of changes in status.
  • Supply technicians with necessary materials and tools for duty performance.
  • Survey new accounts for installation and supervise all new installs to ensure Brady standards are met.
  • Select the types of materials, supplies, machinery, equipment, and tools required.
  • Coordinate the process of gathering/staging equipment, parts, tools, etc. for new installs, with follow-up and quality control on new accounts.
  • Manage budget and expenses associated with new installs and service.
  • Regulate test kit chemicals par levels for technicians.
  • Engage with customers and sales representatives to address relationship and technical challenges and ensure customer satisfaction and retention.
  • Provide information, resolve problems, and advise internal and external customers on products and/or services for highest customer satisfaction and profitability.
  • Conduct quality control surveys on all key laundry & warewash accounts.
  • Participate in interviewing and selecting employees.
  • Cover for all technicians during vacations, sick time, time off, out of town, etc.

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