Clinical Operations Support Associate

2 weeks ago

Saint John the Baptist, United States ATI Physical Therapy Full time

Overview

Clinical Operations Support Associate / Rehabilitation Aide

Stronger Together:

ATI is the leading outpatient orthopedic rehabilitation organization, expanding to over 900 locations across 24 states. We maintain a welcoming environment characterized by our innovative, dynamic, and collaborative culture. Teamwork is central to our mission, guided by our National Outcomes Registry, which encompasses over 3 million patient cases to inform our best practices for excellence in treatment and contribute to the ongoing research supporting the significance of physical therapy in musculoskeletal healthcare. Whether you are new to our brand or returning, we are eager to provide resources that foster your personal and professional development.

Role Responsibilities:

+ Collaborate with and observe top professionals in the fields of Physical and Occupational Therapy.

+ Join a team committed to delivering exceptional patient care.

+ Acquire valuable healthcare knowledge and skills to launch your career.

In addition to a competitive compensation package, you will benefit from customizable perks:

+ Insurance: health, dental & vision

+ Paid Time Off & Wellness Days

+ 401K Matching Program

+ Long-Term & Short-Term Disability

+ Life Insurance

Key Duties:

+ Deliver direct patient care and assistance as permitted by state regulations and under the supervision of a licensed clinician. This includes safely setting up and adjusting exercise equipment, instructing and monitoring exercise performance, aiding in prescribed home exercise programs, and assisting with the setup and delivery of therapeutic modalities as required.

+ Ensure the cleanliness and organization of the clinics by adhering to cleaning and sanitation protocols, managing clinic supplies, and confirming that equipment is clean and operational.

+ Demonstrate a sense of urgency by escalating patient concerns and issues to clinicians and the Clinic Director for prompt resolution.

Enhance ATI's mission by fostering an outstanding customer experience:

+ Warmly greet and engage with patients both via phone and in person during the daily check-in process and throughout their appointments.

+ Facilitate an efficient patient intake and registration process, assisting clinicians with timely scheduling.

+ Effectively onboard new patients attending their first visit, including reviewing relevant paperwork, verifying benefits, completing medical forms, and administering patient outcomes tools.

Assist ATI in achieving clinic objectives:

+ Play a crucial role in converting referrals into evaluations.

+ Support patient rescheduling efforts to minimize drop rates.

+ Provide primary assistance during the daily patient check-in process, including upfront payment collections in accordance with ATI's policies.

+ Aid in the collection of Patient Reported Outcome assessments.

The responsibilities outlined are not exhaustive, and additional tasks may be assigned as necessary to meet business needs.

Qualifications:

+ High School diploma or equivalent.

+ Experience in healthcare (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students).

+ Customer service experience (service industry or administrative role).

+ Certified Personal Trainer experience is a plus.

+ Associate's Degree in Health Sciences or a related field.

ATI is committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Virtual Employee?

No

Location/Org Data: Dept Number

0364

ReqID

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