Customer Service Representative

7 days ago


Kingston, Rhode Island, United States Walmart Full time

Job Overview:
As a valued member of our retail sales team at Walmart, you will play a crucial role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers. Your primary responsibility will be to provide assistance to customers in locating products, answering their queries, and resolving any issues they may have.

About the Role:
You will work closely with our store management and other colleagues to achieve sales targets and maintain a clean and organized store environment. This includes receiving, stocking, and facing merchandise, as well as maintaining visual displays and fixtures.

Responsibilities:
- Provide excellent customer service by responding to customer inquiries, addressing concerns, and offering solutions to meet their needs
- Assist customers in locating products, answer questions, and resolve issues related to product availability or functionality
- Maintain a thorough knowledge of store policies, procedures, and promotions to ensure accuracy and consistency in customer interactions
- Collaborate with colleagues to achieve sales targets and maintain a positive store atmosphere
- Perform various tasks such as receiving, stocking, and facing merchandise, as well as maintaining visual displays and fixtures

Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Physical ability to stand for long periods, lift up to 25 pounds, and move freely around the store

Benefits:
- Competitive hourly rate ($14-$26/hour)
- Opportunities for career advancement and professional growth
- Comprehensive benefits package including health, dental, and vision insurance, as well as retirement savings plan
- Paid time off and holidays



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