Customer Service Representative

4 weeks ago


Châteauneuf, Bourgogne-Franche-Comté, United States Johnson Controls Full time

About the Role:

This is an exciting opportunity to join our York Factory Direct Distribution team at the Hanover Hub as a Customer Service Representative responsible for managing customer orders from receipt to shipment.

Key Responsibilities:

  • We are seeking a highly skilled and organized individual to handle daily communication with customers via phone, email, and other means.
  • The ideal candidate will have excellent interpersonal skills and be able to resolve customer complaints and issues efficiently.
  • You will work closely with regional sales force, credit, billing, shipping, purchasing, technical service, warranty teams, and others to deliver premier customer service.
  • Daily tasks include entering customer orders into the Order Entry System promptly, researching backorder status, and providing same-day responses to customers.

Requirements:

  • A High School diploma or equivalent combined education and experience is required.
  • The successful candidate will have relevant experience in Customer Service and handling high call volumes.
  • Familiarity with Microsoft Office software and a Windows operating environment is necessary.
  • Strong decision-making abilities, conflict resolution skills, and effective communication skills are essential.
  • Ability to work effectively in a fast-paced environment with high volume and multitask efficiently.

About Johnson Controls:

Johnson Controls is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other characteristic protected by law.

Estimated Salary Range: $45,000 - $60,000 per annum, depending on location and experience.



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