Sales and Customer Service Representative
6 days ago
Job Summary
The role of a Part Time Sales Associate at James Avery involves providing exceptional guest service by greeting and assisting customers in selecting and purchasing merchandise. This opportunity is available at our location.
Duties and Responsibilities
• Demonstrate effective communication skills to resolve customer issues effectively.
• Accurately enter customer data and sales information into the POS system, obtain signatures when necessary.
• Present jewelry from stock cases to customers and replace items when sale is completed.
• Repair, polish or solder jewelry (for those over 18).
• Utilize GUESTS program when interacting with customers on the sales floor or phone, handling customer-owned jewelry.
• Provide knowledgeable product information using in-store tools and training.
• Box and wrap sales for gift presentation.
• Achieve individual Key Performance Metrics set by management.
• Assist management in meeting company standards for store presentation and overall performance.
• Participate in daily housekeeping and maintenance duties.
• Attend all required meetings and demonstrate strong written and verbal communication skills, attention to detail, and organizational abilities.
• Multitask in a fast-paced environment.
Requirements and Qualifications
• Strong communication skills.
• Good organizational skills and time management.
• Ability to coordinate multiple tasks, manage frequent interruptions.
• Apply common sense understanding to carry out instructions.
• Strong problem-solving skills, ability to quickly learn new technology.
• Enthusiastic, willing to learn, contribute to a positive team spirit.
• Previous retail sales or customer service experience preferred.
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