Dining Experience Ambassador

1 month ago


Saddle River, New Jersey, United States Holy Name Medical Center Full time
Job Description:

The Dining Experience Ambassador plays a pivotal role in creating a serene and compassionate dining atmosphere for patients, their families, and visitors at the Villa Marie Claire Hospice Facility. This position requires a unique blend of hospitality skills, empathy, and sensitivity to the needs of a hospice environment.

About Holy Name Medical Center:

Holy Name Medical Center is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors.

Job Responsibilities:

  • Greet and welcome guests warmly as they enter the dining area.
  • Escort guests to their tables, considering any special needs or accommodations required.
  • Manage reservations and seating arrangements with sensitivity to patient schedules and family visits.
  • Maintain a waitlist and communicate estimated wait times to guests, prioritizing comfort and care.
  • Oversee and coordinate the activities of the dining room staff.
  • Provide training and guidance to the waitstaff to ensure high standards of service, with a focus on compassionate care.
  • Monitor dining room cleanliness and ambiance, including lighting and music, to create a serene environment.
  • Ensure adherence to health and safety regulations.
  • Collaborate with the kitchen staff to ensure timely service, accommodating dietary needs and preferences.
  • Assist Executive Chef with menu planning, purchasing, ordering, inventory, and record keeping.
  • Collect feedback and relay it to the management team to continuously improve the dining experience.
  • Implement strategies to enhance guest comfort and satisfaction.
  • Assist in planning and executing special events and private functions, tailored to the needs of patients and their families.

Requirements:

  • Bachelor's Degree or equivalent preferred
  • Previous experience as a Maitre'd, host/hostess, or in a similar customer-facing role. preferred

Compensation:

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. Holy Name Medical Center offers a competitive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

About Our Team:

Holy Name Medical Center is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members.



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