Automotive Service Advisor

4 weeks ago


Tucson, Arizona, United States Chapman Honda Full time

Chapman Honda is seeking a skilled Automotive Service Advisor to serve as a liaison between customers and technicians in the Service Department.

As a Service Advisor, your primary responsibility is to educate customers on their vehicle's maintenance needs and ensure each customer enjoys a helpful and efficient service experience.

Successful candidates are collaborative, excellent communicators, and flexible to client needs. This role reports to the Service Manager.

What We Offer:

Attractive Commission Pay Plan:

Enjoy uncapped earning potential - you control your income

Professional Development:

Access ongoing training and growth opportunities to advance your career.

Supportive Team Environment:

Join a collaborative team where your contributions are valued.

Employee/Family Discounts:

Enjoy discounts on vehicle purchases and services for you and your family.

Benefits to Support Employee Wellbeing:

Comprehensive Health Coverage:

Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.

Onsite Nurse Practitioners:

Access healthcare services and wellness support conveniently at work.

Affordable Life and Disability Insurance:

Cost-effective plans providing financial security for you and your loved ones.

Employee Assistance Program (EAP):

Free, confidential support for personal and professional challenges, including counseling and financial advice.

401(k):

Competitive matching contributions and tax advantages to help grow your retirement savings.

Retirement Plan:

Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

  1. Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience.
  2. Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage and recommend additional services for optimal vehicle performance.
  3. Create repair orders for customers, including cost and time estimates, with full transparency.
  4. Communicate regularly with technicians and parts associates to ensure timely completion of work.
  5. Prioritize required services and monitor the progress of vehicle repair throughout the day, keeping customers informed throughout the repair process.
  6. Follow-up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly.

Desired Qualifications and Experience:

Previous automotive service advisor/writer experience is required.

Excellent interpersonal and customer service skills, both in person and over the phone.

Ability to articulate vehicle service needs in a way that is easy for the customer to understand.

Strong time management and organizational skills.

Demonstrated ability to achieve sales goals.

Must have a valid driver's license and clean driving record.

Must pass a pre-employment background check and drug screen.

Hours and Work Environment:

The Service Department is open Monday - Friday 7am to 6pm and Saturdays 8am to 4pm. We are looking for flexible candidates with open availability during the department's business hours.

The Service Advisor works both indoors and outdoors in the Service Drive.

To Apply:

If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps.



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