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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Location: Remote
Job Type: Full-time
Contract Type: W-2 only
Hours/Week: 40 hours
Rate: $22/hour
Scope of Services:
The Customer Service Representative will be responsible for providing exceptional service to customers by taking inbound or placing outbound calls to deliver accurate information. The role involves utilizing a database to retrieve customer or company information, ensuring a high level of accuracy and efficiency. The representative must exhibit patience, tact, empathy, and problem-solving skills while maintaining consistently good voice quality. Additionally, the ability to learn and follow detailed instructions, use various resources, and work with complex computer applications across multiple operating environments (Windows, DOS, Mainframe) is essential.
Key Responsibilities:
- Take inbound or place outbound calls to provide customers with information and assistance.
- Utilize a database to retrieve and manage customer or company information.
- Follow detailed instructions and use a variety of resources to ensure accurate and efficient information delivery.
- Demonstrate patience, tact, empathy, and problem-solving skills in every customer interaction.
- Maintain consistently good voice quality and handle calls with speed and accuracy.
- Organize and manage calls efficiently, using complex computer applications and resource materials.
- Operate in multiple operating environments, including Windows, DOS, and Mainframe.
Requirements:
- 3 - 5 years of experience in Customer Service required.
- Fluent in French and English, both verbal and written.
- Proficient in PC software products, including Lotus Notes, Excel, and MS Word.
Skills:
- Strong organizational skills to manage and prioritize tasks effectively.
- Excellent communication skills, both verbal and written, in French and English.
- Ability to learn and adapt quickly to new systems and processes.
- Proficient in using various computer applications and navigating multiple operating environments.
- Strong problem-solving skills and the ability to handle difficult situations with tact and empathy.
