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Healthcare Access Specialist

2 months ago

Seattle, Washington, United States Fred Hutchinson Cancer Center (Fred Hutch) Full time
Job Summary

Fred Hutchinson Cancer Center (Fred Hutch) is seeking a Patient Services Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient-centered customer service, facilitating the patient check-in process, and performing various administrative tasks.

Responsibilities
  • Patient Check-in and Registration: Greet and screen patients arriving for appointments, check them in using an automated scheduling system, and assemble and distribute necessary paperwork.
  • Customer Service: Provide patient and family-centered customer service, triage questions and concerns from callers, and forward to appropriate staff or department as needed.
  • Administrative Support: Perform general clerical duties, including processing mail, taking inventory, and ordering office supplies.
  • Order Activation and Scheduling: Activate provider orders and schedule patient appointments as ordered by clinicians.
  • Patient Flow Facilitation: May be responsible for facilitating patient flow and verifying demographic, clinical, and financial information with patients as required.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Six months to one year of experience in a customer service environment.
  • Skills: Ability to work in a fast-paced, complex healthcare environment, effectively organize and manage time and tasks independently, and communicate (verbally and in writing) in a clear and concise manner.
Preferred Qualifications
  • Medical Terminology: Knowledge of medical terminology is preferred.
Our Commitment to Diversity

Fred Hutch is an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected.