Personal Banker II

Umpqua Bank is a leading western-based regional bank with over $50B in assets under management. We offer a unique brand of relationship banking and a culture where associates thrive.

The Personal Banker is responsible for delivering an exceptional customer experience by building new and expanding existing relationships with clients. Key responsibilities include:

• Providing excellent customer service by identifying and offering products and services
• Developing relationships by consulting with customers
• Delivering and packaging detailed clerical support for deposit and consumer loan accounts, business accounts, collections, and wires
• Backing up Client Service Specialists
• Staying current and demonstrating knowledge on products and procedures
• Resolving customer issues and requests
• Demonstrating proficiency with basic business, consumer, and trust entities
• Learning consumer lending
• Mentoring other team members about products, services, and business partners
• Backing up the Assistant Manager with operational duties and tasks

We are seeking a highly motivated and customer-focused individual with:

• High school diploma or equivalent
• One year of customer service and/or personal banking experience
• Knowledge of products and services offered and referrals to business partners
• Ability to follow Standard Operating Procedures
• Cash handling, balancing, and calculating skills
• Ability to complete multiple and varying customer requests in a timely fashion
• Support for the branch goal of identifying and referring a wide range of bank products and services
• Proficiency in expanding the customer relationship with emphasis on creating new relationships and expanding existing relationships
• Familiarity with state laws regarding products and services
• Working towards NMLS certification
• In-depth knowledge of consumer loan products
• Developing consumer lending skills
• Bilingual, preferred
• NMLS Certification, preferred

This role is fully onsite.

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00-$22.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.