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Healthcare Customer Support Specialist

2 months ago

Mason City, Iowa, United States Trinity Health Full time

Employment Type:
Full time
Shift:
Varied

Position Overview:

The Healthcare Customer Support Specialist is the first point of contact for patients and visitors, embodying exceptional interpersonal skills and a polished professional demeanor.

This role encompasses overseeing front desk operations, ensuring smooth patient flow, scheduling appointments, managing phone communications which may involve entering information into the electronic health record system, verifying insurance eligibility, and inputting essential demographic and insurance details into the clinic's patient accounting systems. Additionally, the specialist is tasked with collecting payments due at the time of service.


Key Responsibilities:


Welcomes patients and visitors to the facility with courtesy and identifies the purpose of their visit or call.

Assesses the next steps to address the patient's needs, which may include documenting call details in the electronic health record.
Coordinates patient appointments, determining the nature of the visit and the appropriate time allocation based on the providers' schedules. Arranges interpreter services as necessary and assists patients in accessing the right level of care within the network.

Responsible for collecting and entering demographic and insurance information into the clinic's patient accounting systems through interviews with patients, family members, or guarantors.

Conducts online insurance eligibility checks and verifies when new consent forms are needed, explaining the process to patients and their families.
Informs patients and families about payment expectations at the time of service and collects payments accordingly. Refers patients to financial counselors when necessary. Records payments in the patient accounting system and issues receipts to patients. Prepares bank deposits and reconciles daily collections, with potential monthly bank statement reconciliation. Manages cash flow within the clinic.

May assist clinical personnel with prior authorizations for medications and diagnostic services, which may include preliminary coding for billing purposes.


Work Schedule:
Monday through Friday, with varying shifts from 7 AM to 5 PM. No night, holiday, or weekend shifts required.

Minimum Qualifications:

Education:
High school diploma or equivalent; familiarity with medical terminology is preferred.
At least six months of experience in an office or customer service role is required, ideally within a medical office environment. Alternatively, completion of an Administrative Assistant Diploma is acceptable. Proficiency in computer usage is preferred.

Position Highlights and Benefits:
Education assistance available
Comprehensive benefits package effective from day one (Medical, Dental, Vision, etc.) for positions with 16 hours per week or more
Competitive compensation, including differentials for weekend and night shifts
Generous paid time off policy
Retirement savings plan with employer matching starting immediately

About Trinity Health:
Trinity Health is a leading not-for-profit, Catholic healthcare system dedicated to providing high-quality care across diverse communities. Our commitment to diversity, equity, and inclusion is integral to our mission, ensuring that we serve our patients with the utmost respect and understanding.

We are an equal opportunity employer, welcoming applicants from all backgrounds and experiences. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.