Retail Sales and Support Specialist

3 weeks ago


Worcester, Massachusetts, United States Tomra Full time
The role of Customer Service Representative involves supporting the RVM Sales and Service Departments in delivering exceptional customer service to all Tomra clients. Daily tasks include traveling to engage with RVM end-users, store-level employees, and management to evaluate and bolster all Tomra-related initiatives.

Key responsibilities include:
  • Facilitating coordination among various internal departments to guarantee customer satisfaction.
  • Managing overall customer contentment at the store level for designated accounts.
  • Resolving product or service issues by identifying the customer's complaint, pinpointing the problem's cause, delegating and detailing the issue(s) to the relevant department for resolution, hastening the correction or adjustment, and conducting follow-ups to ensure resolution.

Required Skills and Qualifications
The ideal candidate will possess a college degree and 2-4 years of experience in business. A valid clean driver's license is also required. Fluent English skills are essential, and bi-lingual Spanish/English proficiency is desired. Ability to effectively present information to customers, clients, and employees is crucial.

Estimated Salary
The estimated salary for this position is $60,000 to $62,000 per year, based on experience, plus 5% bonus potential.

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