Associate Director, Strategic Accounts

3 weeks ago

Madison WI USA, United States Evolent Health Full time
About Evolent Health

Evolent Health is a healthcare company that partners with health plans and providers to achieve better outcomes for people with complex and costly health conditions.

We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's why diversity and inclusion are core to our business.

Job Summary

We're seeking an Associate Director, Strategic Accounts to join our team. In this role, you'll be responsible for supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals.

Key Responsibilities
  • Support an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals.
  • Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships.
  • Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s.
  • Possess deep subject matter expertise on program value and operations for Evolent's Advance Care Planning and member-facing products.
  • Lead regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings.
  • Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.
  • Aggressively manage all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client's legal and regulatory environment.
Requirements
  • Bachelor's Degree or equivalent work experience.
  • 2+ or more years in client or account management leadership roles.
  • Ability to find creative solutions in an ever-changing and growing environment.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including at the C-level.
  • 1+ year(s) of advanced care planning/end of life care.
  • 4+ years broad-based Health Plan experience.
  • Exceptionally high 'Emotional Intelligence' and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
What We Offer

We offer a comprehensive benefits package, including health insurance benefits, to qualifying employees. The expected base salary/wage range for this position is $100,000-105,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors.

We're an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact us for further assistance.

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