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R&D Program Director

1 week ago


Raleigh, North Carolina, United States Veeva Systems Full time

About Veeva Systems

Veeva Systems is a pioneering organization in industry cloud, dedicated to accelerating the discovery and delivery of life-changing therapies. With a strong commitment to customer success and employee satisfaction, we have established ourselves as a leader in the life sciences industry.

At Veeva, we value our core principles: Customer Success, Employee Success, Speed, and Doing the Right Thing. As one of the fastest-growing SaaS companies in history, we strive to make a positive impact on our customers, employees, and communities.

The Role

We are seeking an experienced Global Program Manager to lead Vault implementation programs for our largest customers. This role requires prior experience in consulting or software development, with a focus on Pharmaceutical R&D. You will collaborate closely with account leadership teams to ensure successful delivery of Vault R&D and Quality programs, improve existing applications, and drive overall Customer Success.

Responsibilities

  • Service Delivery accountability for global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at strategic accounts
  • Work with IT and business executives to define deployment, governance, and transformation roadmap
  • Establish post-deployment application management
  • Support implementation proposals and services contract negotiation
  • C Coordinate Customer Success Manager activities to drive product value and adoption

Requirements

  • 12+ years in large-scale program management within Pharmaceutical R&D, with expertise in Clinical, Regulatory (RIM), and Pharmacovigilance (PV)
  • Consulting experience across multiple functional areas for Top 20 pharma clients
  • In-depth knowledge of Pharmaceutical R&D in at least one functional area - Clinical, Regulatory, or Pharmacovigilance
  • Track record of success leading diverse global teams to deliver complex GxP technology implementations
  • Experience in technology strategy and roadmap development for large pharma customers