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Patient Scheduling Specialist

1 week ago


Woodway, Texas, United States The US Oncology Network Full time
About the Role

This Scheduler position plays a critical role in ensuring seamless patient experiences and efficient office operations at Texas Oncology.

Key Responsibilities
  • Phone Management: Answer all incoming calls, assess callers' needs, and direct them to appropriate personnel or pages clinic staff as needed.
  • Scheduling and Coordination: Schedule new patients, patient referrals, and returning patients in the computer system according to physician and/or office guidelines.
  • Financial and Insurance Tasks: Collect co-pays, deductibles, and other out-of-pocket amounts from patients, as well as obtain and enter insurance authorizations and correspondence relating to patient referrals.
Requirements
  • Education and Experience: High school diploma or equivalent required. 0-3 years' experience in a medical office setting preferred.
  • Skills and Knowledge: Excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel). Basic understanding of medical terminology and coding a plus.