Member Service Representative

4 weeks ago

Bremerton, Washington, United States Kitsap Credit Union Full time

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with a passion for making a positive difference in the lives of our members and the communities we serve.

We have a strong commitment to our members' financial wellbeing and the prosperity and quality of life in the communities we serve.

We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial wellbeing of the people in our communities.

We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers and contribute to the success of our organization.

About the Role

Kitsap Credit Union is hiring a full-time hourly Member Associate to work in-person out of our Bremerton, WA location.

This position is responsible for assisting members with financial transactions and new accounts as well as offering and demonstrating all-digital, remote, and self-serve options.

Key Responsibilities

  • Assist members with their financial needs, new accounts, and transactions.
  • Identify, develop, and close business relationships to build market position.
  • Educate and introduce current and new members to new products and services, self-service, and assisted self-serve options.
  • Understand and recommend products and services based on the member's need.
  • Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
  • Complete all documentation and forms accurately and efficiently according to policies, procedures, and regulations.

Requirements

  • High school diploma or GED required.
  • Cash handling, customer service and/or retail sales experience.
  • Must be able to work Saturdays and extended business hours.
  • Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of assuming level III of the Member Associate role and comply with the SAFE Act regulations.

Our Values

  • Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
  • Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
  • Collaboration: We believe in working together to achieve our goals and make a positive impact in the communities we serve.

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