Stadium Club Host/Hostess

4 weeks ago


Orlando, Florida, United States Caribe Royale Full time
Job Overview

As a Stadium Club Host/Hostess, you will be the face of our establishment, providing exceptional service to our guests. Your primary responsibility will be to create a welcoming atmosphere, ensuring that every guest feels valued and has an unforgettable experience.

Key Responsibilities:

  • Welcome guests with a warm smile and a friendly greeting, making them feel excited and appreciated from the start.
  • Guide guests to their tables, provide menus, and ensure each group is seated comfortably and efficiently.
  • Maintain an organized waitlist during busy periods, accurately estimating wait times and providing updates to waiting guests.
  • Interact with guests, engaging them in conversations and making them feel at home in our lively atmosphere.
  • Celebrate guests' special occasions with a personalized touch, making their visit extra memorable.
  • Provide information about menu items, drink specials, and promotions, helping guests make delicious choices.
  • Handle special requests or accommodations with a positive attitude, ensuring that each guest's needs are met to the best of your ability.
  • Foster a spirited and enthusiastic environment during games and events, enhancing the overall guest experience.
  • Keep the waiting area clean, organized, and stocked with necessary amenities to ensure guest comfort.
  • Work closely with servers, bartenders, and other team members to ensure a smooth flow of service and a fun atmosphere.
  • Gather feedback from guests, making note of their preferences, comments, and suggestions for continuous improvement.

Requirements:

  • Previous experience as a host, hostess, or in a hospitality role is preferred.
  • Enthusiastic individuals with a passion for providing exceptional service are encouraged to apply.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication and interpersonal skills to engage with guests and create a fun and welcoming atmosphere.
  • A genuine passion for creating memorable guest experiences and a positive attitude that spreads enthusiasm to guests and fellow team members.
  • Excellent organizational skills to manage waitlists and seating assignments efficiently.

Physical Requirements:

  • Must be able to work in a fast-paced environment.
  • Must be physically fit in order to lift, pull and push items up to 25 pounds.
  • Also requires standing/walking/reaching and bending throughout shift.

We are committed to providing a safe and healthy work environment for all our employees. As a condition of employment, you will be required to adhere to our property service standards, grooming and uniform standards, and OSHA practices.


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