Clinical Laboratory Representative
4 weeks ago
Job Summary:
The Clinical Laboratory Representative will serve as a customer service center representative for the Laboratory at MarinHealth. This role will facilitate communication with patients, outpatient physicians' offices, the Laboratory, and between patients, staff, and other units in the hospital.
Key Responsibilities:
- Provide exceptional customer service to patients, physicians, and staff
- Problem solve concerns for doctor's offices, nursing units, and physicians
- Communicate lab results via telephone, mail, and fax
- Perform patient registrations, including stat registrations
- Prepare materials, including ABNs and ICD9 codes, as related to the registration process
Requirements:
- High School diploma or equivalent preferred
- Experience with customer service related job duties
- Ability to communicate in Spanish as a second language preferred
- Ability to work in teams and collaborate with hospital staff, patients, and physicians
- Basic computer knowledge with the ability to do data entry and retrieval
Working Conditions:
This role requires the ability to work in a fast-paced environment and maintain confidentiality and professionalism at all times. The selected candidate will be required to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations, as a condition of employment.
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