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HVAC Service Operations Coordinator

2 months ago

Spokane, Washington, United States Johnson Controls International Full time
Job Description

Be part of a dynamic team

We are a leading provider of building efficiency solutions, and we're looking for a skilled HVAC Service Operations Coordinator to join our team. As a key member of our service operations team, you will play a critical role in ensuring the timely completion of preventative maintenance and aligning with monthly forecasting goals.

What we offer:

  • Competitive compensation package
  • Paid training and development opportunities
  • Tuition reimbursement
  • Global advancement opportunities
  • Company vehicle (as applicable)
  • Referral bonuses
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) savings plan with company match

Key Responsibilities:

As an HVAC Service Operations Coordinator, you will be responsible for:

  • Receiving and scheduling customer calls for service
  • Managing the schedule of assigned technicians and mechanics
  • Ensuring the schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals
  • Debriefing activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly
  • Assessing job completion and collaborating with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process

Requirements:

To be successful in this role, you will need:

  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling
  • Ability to perform work independently and demonstrate solid organizational and attention to detail skills
  • Strong interpersonal skills to effectively communicate with both internal and external clients
  • Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
  • Prior dispatch experience

Preferred Qualifications:

Associate's degree preferred, and experience and/or basic project accounting or costing principles is desired.

Equal Employment Opportunity:

Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.