Customer Service Representative
1 week ago
Your key responsibilities will include:
* Providing timely and accurate responses to customer inquiries
* Resolving customer complaints and concerns in a professional and courteous manner
* Collaborating with internal teams to resolve complex customer issues
* Staying up-to-date on product knowledge and company initiatives
If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we'd love to hear from you.
**Essential Functions:**
* Confer with customers to provide information about products and services
* Keep records of customer interactions and transactions
* Resolve customer complaints and concerns
* Follow up to ensure customer issues are resolved
* Refer unresolved customer grievances to designated departments
* Solicit sales of new or additional services or products
* Maintain positive relationships with internal and external customers
* Continuously improve skills in product knowledge, process knowledge, and selling techniques
* Actively participate in departmental goal setting and goal achievement
* Conduct all activities in a safe manner
* Continuously work towards a 'one-team' concept with outside sales representatives
* Apply STAR qualities - seamless, trustworthy, attentive, resourceful
* Provide stellar customer service and exceed customer expectations
**Position Qualifications:**
* High School Graduate or General Education Degree (GED), Associate degree preferred
* 3+ years related customer service experience
* Basic math skills
* Keyboarding skills
* Ability to use a calculator, read, write, and understand English
* Ability to communicate effectively and articulate clearly
* Willingness to study company catalog to assist in product knowledge
* Ability to use a multi-line phone system, occasional out-bound calling
* Ability to understand company sales goals and initiatives
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Reeb Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws."
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