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**Retail Store Manager**

2 months ago

Dublin, California, United States RaceTrac Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at RaceTrac. As a key member of our leadership team, you will be responsible for driving profitability and leading a team of up to 45 employees.

Key Responsibilities
  • Customer Service
    • Establish a positive and welcoming store environment, ensuring prompt, efficient, and courteous service to all customers.
    • Effectively manage conflicts and maintain a consistent team-oriented attitude and store culture.
  • Food Service
    • Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and utilizing training resources.
    • Ensure all food offers are available, and preparation areas and equipment are clean and properly maintained.
  • Cleanliness and Safety
    • Encourage and manage a high standard of store cleanliness, adhering to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations.
    • Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand.
  • Talent Development
    • Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
    • Lead the coaching, training, and assessment of direct reports while adhering to operational standards.
  • Business Performance
    • Strategically direct control of inventory and the distribution of materials, merchandise, and supplies.
    • Review financial statements, sales, analysis reports, and other performance data to measure productivity.
    • Actively identify areas of operational improvements based on market trends.
    • Develop and maintain a relationship with vendors to ensure efficient and correct deliveries.
    • Ensure communication is passed to every team member in the store.
    • Use company-provided tools to coach, mentor, and develop a high-performing store team.
    • Ensure all risk management issues are in compliance with company standards.
    • Create or approve management and associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration.
    • Own staffing in store by providing timely feedback on interviews to the recruiting team.
    • Engage in the hiring of all store associates; develop managers to understand RaceTrac hiring processes and participate in hiring decisions.
    • Write, implement, and monitor manager development and performance plans.
    • Ensure proper procedures are followed in regards to hiring, promotions, and separations.
    • Ensure all team members follow policies and company standards at all times.
    • Ensure that all team members have correct valid licenses as required by state or local laws.
    • Have a complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store.
    Requirements
    • High School Diploma or GED in progress or completed.
    • 5+ years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred.
    • Previous experience working in high-volume, guest-focused, transactional environments preferred.
    • Knowledge and skills in analyzing overall financial performance of the store, including profit and loss statements.
    • Excellent written and verbal communication skills.
    • Proficiency in Microsoft Office Suite.
    • Proven knowledge of Labor Laws and staffing best practices.
    • Ability to lift up to 50 pounds and repeatedly bend, stand, and reach while on the job.
    • Must obtain and maintain Manager Food Handler certification.
    • May be required to obtain and maintain an alcohol server permit, based on local or state requirements.