Customer Service Representative

2 weeks ago


Gardner, Massachusetts, United States Garlock Flexibles Full time
Job Summary

The Customer Service Representative is responsible for delivering exceptional service to external and internal customers. This role requires strong communication and problem-solving skills to ensure timely and effective fulfillment of customer orders.

Key Responsibilities:

  • Act as a safety leader and promote a culture of safety in the workplace.
  • Support the business strategy by creating customer-centric service processes and standards.
  • Build customer loyalty by proactively managing customer expectations and providing innovative service solutions.
  • Collaborate with operations and supply chain teams to meet customer requirements and resolve issues.
  • Partner with other functions to resolve escalated customer issues and improve the customer experience.

Requirements:

  • High school diploma or equivalent.
  • 2 years of experience in a customer service environment.
  • Excellent communication and written skills.
  • Strong attention to detail and problem-solving skills.
  • Ability to work effectively in a team environment.

Physical Requirements:

  • Ability to stand, walk, and sit for extended periods.
  • Ability to use hands to handle or feel objects.
  • Ability to talk and hear.

Work Environment:

Typical environment of a manufacturing and production facility. Exposure to continuous noise, scent of materials, bright workstations, and machinery with moving parts.



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