Customer Service Representative
2 weeks ago
The Customer Service Representative is responsible for delivering exceptional service to external and internal customers. This role requires strong communication and problem-solving skills to ensure timely and effective fulfillment of customer orders.
Key Responsibilities:
- Act as a safety leader and promote a culture of safety in the workplace.
- Support the business strategy by creating customer-centric service processes and standards.
- Build customer loyalty by proactively managing customer expectations and providing innovative service solutions.
- Collaborate with operations and supply chain teams to meet customer requirements and resolve issues.
- Partner with other functions to resolve escalated customer issues and improve the customer experience.
Requirements:
- High school diploma or equivalent.
- 2 years of experience in a customer service environment.
- Excellent communication and written skills.
- Strong attention to detail and problem-solving skills.
- Ability to work effectively in a team environment.
Physical Requirements:
- Ability to stand, walk, and sit for extended periods.
- Ability to use hands to handle or feel objects.
- Ability to talk and hear.
Work Environment:
Typical environment of a manufacturing and production facility. Exposure to continuous noise, scent of materials, bright workstations, and machinery with moving parts.
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