Guest Service Ambassador

2 days ago


Rochester, Michigan, United States Royal Park Hotel Full time
Royal Park Hotel Job Description:

**Company Overview**: Located in the charming town of Rochester, Michigan, Royal Park Hotel is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommodations, exceptional service, and picturesque riverfront location.

**Job Summary**: We are seeking a highly skilled Guest Service Ambassador to join our front desk team. The ideal candidate will have excellent communication skills, a warm and friendly attitude, and a passion for delivering exceptional guest experiences.

**Responsibilities**:
  • Greet and welcome guests with a positive first impression.
  • Efficiently handle check-in and check-out procedures.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.

**Qualifications**:
  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in customer service is preferred

**Estimated Salary:** $40,000 - $50,000 per year

**Benefits**: Royal Park Hotel offers a comprehensive benefits package, including medical coverage, dental and vision insurance, 401K match, paid time off, and hotel discounts.

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