Guest Service Ambassador
2 days ago
**Company Overview**: Located in the charming town of Rochester, Michigan, Royal Park Hotel is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommodations, exceptional service, and picturesque riverfront location.
**Job Summary**: We are seeking a highly skilled Guest Service Ambassador to join our front desk team. The ideal candidate will have excellent communication skills, a warm and friendly attitude, and a passion for delivering exceptional guest experiences.
**Responsibilities**:
- Greet and welcome guests with a positive first impression.
- Efficiently handle check-in and check-out procedures.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
**Qualifications**:
- High school diploma or equivalent
- Prior cash handling experience necessary
- Exceptional communication skills
- Very good computer skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in customer service is preferred
**Estimated Salary:** $40,000 - $50,000 per year
**Benefits**: Royal Park Hotel offers a comprehensive benefits package, including medical coverage, dental and vision insurance, 401K match, paid time off, and hotel discounts.
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