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Customer Service Representative

2 months ago

Weslaco, Texas, United States RIO BANK Full time
Job Overview

Organization and Mission

Rio Bank is a locally owned financial institution in South Texas, dedicated to exceptional customer service. Our team is passionate about assisting clients in reaching their financial aspirations. We prioritize equipping our employees with the necessary tools and resources for success, offering diverse career paths for professional growth.

If you seek a fulfilling and challenging career in the banking sector, Rio Bank is the ideal environment for you. We are in search of a driven Teller to become part of our team. The perfect candidate will possess strong customer service abilities, experience in cash handling, and a desire to expand their knowledge of banking practices.

Position Summary

As a Teller, you will serve as a vital representative of the bank, delivering in-person customer service and managing various financial transactions. Tellers are often the first point of contact for customers, playing an essential role in ensuring a seamless and positive banking experience. If you aspire to advance in a service-oriented role, we encourage you to consider this opportunity.

Work Schedule

This is a full-time role, typically requiring 40 hours of work each week.

Standard hours are Monday to Friday, with varying shifts from 7:45 a.m. to 6:15 p.m.

Saturday shifts from 8:45 a.m. to 1:15 p.m. will be on a rotating basis.

Key Responsibilities:

  • Process customer transactions, including deposits, withdrawals, and loan payments.
  • Maintain precise records of all transactions.
  • Daily balancing of cash drawer and resolving discrepancies.
  • Provide customer service and respond to inquiries regarding bank products and services.
  • Assist with the opening and closing procedures of the bank.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • Minimum of six months of customer service experience; prior cash handling experience is preferred.
  • Outstanding communication and customer service skills; bilingual (English/Spanish) is a plus.
  • Strong mathematical and problem-solving abilities.
  • Capability to work independently as well as collaboratively within a team.
  • Ability to thrive under pressure in a high-stakes financial environment.
  • Attention to detail and commitment to accuracy.
  • Willingness to travel locally to support other banking locations.
  • Must pass a background check and drug screening.

Benefits:

  • Paid time off
  • Paid holidays
  • 401(k) plan with company matching
  • Medical, dental, and vision insurance
  • Life insurance
  • Employee assistance program
  • Flexible spending account (FSA)
  • Opportunities for training and career development
  • Charity matching program
  • Community involvement initiatives
  • Supportive and professional work environment

Rio Bank is an equal opportunity employer, committed to providing equal employment opportunities for all individuals, regardless of race, religion, color, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity. Reasonable accommodations will be made for qualified applicants with disabilities who can perform the essential functions of the job with or without reasonable accommodation.