BDC Representative

We are seeking a highly motivated and customer-focused individual to join our service department as a BDC Representative. In this role, you will be responsible for managing a high-volume of inbound customer inquiries by phone, email, text, and chat.

Key Responsibilities:

• Respond to all inbound lead requests promptly
• Be a liaison between customers and the service department
• Assist in implementing customer campaigns and marketing projects
• Must be comfortable with computers programs and smart devices
• Assist in generating reports and logs

Requirements:

• Call center experience a plus
• Dealership experience a plus
• Automotive Service experience a plus
• Must be available to work some weekends as needed
• Excellent phone, organizational, written, and oral skills
• Ability to instantly build rapport with clients with a friendly but professional demeanor
• Must have a valid driver's license
• Positive Attitude
• Good verbal and written communication skills
• Self-motivation and self-sufficient
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to succeed customer expectations

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.