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Customer Service Representative

2 months ago


Dallas, Texas, United States Shorr Packaging Full time
Customer Support Specialist

At Shorr Packaging, we're seeking a highly skilled Customer Support Specialist to join our team. As a key liaison between our company and valued customers, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and in-person interactions.
  • Collaborate with internal stakeholders, such as sales and operations teams, to ensure seamless customer onboarding and resolution of customer complaints.
  • Manage customer cases in CRM systems, ensuring timely resolution and capturing details for future reference.
  • Develop and maintain customer profiles, account notes, and inventory levels to ensure accurate billing and shipment.
  • Upsell, cross-sell, and move E&O inventory in coordination with sales and customers.
  • Investigate and resolve customer complaints, processing invoice corrections, product replacements, and returns as needed.
  • Monitor internal reports to ensure customer deliverables are met and provide solutions in a timely manner.
Requirements
  • Associate's degree or equivalent experience required.
  • Previous work experience in a customer support role in the packaging or related industry.
  • Proficiency in MS Word, Excel, and Outlook.
  • Passion for delivering exceptional customer experiences and demonstrated ability to be a brand ambassador.
  • Strong communication and problem-solving skills, with ability to handle conflict resolution and adapt to a fast-paced environment.
Benefits
  • Employee Stock Ownership Plan (ESOP) - Together, We Own It.
  • Comprehensive Employee Benefits, including medical, dental, vision, and 401K plan.
  • Generous Paid Time off, including vacation, personal, sick, and floating holidays.

Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are dedicated to providing a work environment that is free from discrimination and harassment, and we welcome applications from qualified candidates who share our values.