Claims Adjuster

We are seeking a highly skilled Claims Representative to join our team at Plymouth Rock Assurance. As a Claims Representative, you will be responsible for handling Auto Property Claims, providing exceptional customer service, and exercising patience throughout the process.

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage in automobile property claims.
• Identify and investigate Contested Coverage Claims with recommendations prepared for coverage committee.
• Responsible for investigating auto accidents to make a liability assessment, including interviewing first and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Analyze the investigation to determine proximate cause, negligence, and damages, and evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles and negotiate and settle claims within individual authority.
• Submit claims for approval to supervisor when over individual authority or for guidance, review, and/or referral when appropriate.
• Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim.
• Act as an intermediary between the company, preferred vendors, and customers, resolving any disputes that may arise.
• Ensure that service, loss, and expense control are maintained at all times.
• Adhere to privacy guidelines, law, and regulations pertaining to claims handling.
• Investigate and initiate subrogation when applicable, and may handle and respond to special civil part lawsuits pertaining to property damage.
• Participate in catastrophic claim handling as requested/needed, including traveling to other locations, extended hours, and up to a three-week stay.
• Handle customer-focused phone environment.

• Bachelor's degree and a minimum of 1 year related PD claim experience, specifically including comparative negligence auto loss claims.
• Basic personal computer skills, including working knowledge of Microsoft Office Suite products.
• Able to prioritize and handle multiple tasks.
• Excellent communication, organizational, and customer service skills.

• 4 weeks accrued paid time off + 9 paid national holidays per year.
• Tuition Reimbursement.
• Low-cost and excellent coverage health insurance options (medical, dental, vision).
• Robust health and wellness program and fitness reimbursements.
• Auto and home insurance discounts.
• Matching gift opportunities.
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary).
• Company-sponsored social events.
• Various Paid Family leave options, including Paid Parental Leave.
• $3,000 one-time bonus payment on health insurance waiver.

$50,000 - $67,000 (Based on experience)