Partner Solutions Specialist

3 days ago


Virginia Beach, Virginia, United States Stride Full time
Job Summary

The Partner Solutions Specialist is a key role at Stride, Inc. responsible for supporting successful relationships with our district partners. This position requires a strong understanding of the K-12 education industry and the ability to interact with a diverse customer base. The ideal candidate will have 1-2 years of related experience and a strong background in education technology and online learning solutions.

Key Responsibilities
  • Partner with and assist Partner Solutions Managers to ensure client needs are met and student and program outcomes are prioritized.
  • Develop open and effective channels of communication with clients.
  • Coordinate internal projects and determine the best utilization of resources to increase client satisfaction.
  • Conduct analysis of key data to enhance the program and provide consultative suggestions to clients.
  • Monitor program outcomes and provide creative, proactive recommendations to Partner Solutions Managers.
  • Coordinate with internal training team to provide sessions to help new families transition to online learning.
  • Ensure a smooth transition for the complex onboarding of Learning Solutions services post sale.
  • Provide a superior client experience, to include proactively addressing issues, and providing high-level recommendations for unique clients.
  • Provide regular updates to clients on the progress of client service projects and campaigns that directly affect each client.
Requirements
  • 1-2 years of related experience.
  • Ability to interact with a diverse customer base.
  • Knowledge of the K-12 education industry.
  • Familiarity with education technology and online learning solutions.
  • Strong interpersonal, communication and presentation skills.
  • Team-oriented with an ability to work effectively across the organization to solve complex issues.
  • Ability to work autonomously and to demonstrate strong time management and organization skills.
  • Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience.
  • Ability to exercise and develop negotiation skills to renew and grow existing business.
  • Ability to respond appropriately to feedback, mentoring and coaching.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project); Web proficiency.
  • Ability to travel up to 25% of the time.
  • Ability to clear required background check.
Preferred Qualifications
  • Bachelor's degree.
  • Three (3) or more years of educational experience and/or EdTech SAAS.
  • Familiarity with sales development.
  • Prior experience using the Salesforce platform.
Work Environment
This is a home-based position.

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