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IT Support Specialist II

2 months ago


Niskayuna, New York, United States Apex Systems Full time
Job Title: IT Specialist

Position Overview:
We are seeking a dedicated IT Specialist to provide on-site technical support. This role involves assisting end users with hardware setup, configuration, and troubleshooting in a professional environment.

Key Responsibilities:
1. Set up, configure, and maintain hardware components.
2. Ensure timely follow-up on support tickets and calls.
3. Provide in-person technical assistance to users at their locations.
4. Collaborate with the Site Leader to implement established processes and manage escalations.
5. Maintain a proactive approach to support in an enterprise setting.

Physical Requirements:
Must be capable of lifting up to 40 lbs, bending, crawling, and maneuvering to access computer systems. The role may require standing and walking for extended periods while assisting customers.

Equal Opportunity Employer:
Apex Systems is committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Company Overview:
Apex Systems is a leading IT services provider, recognized for our commitment to innovation and excellence. We offer comprehensive career resources, training, and development opportunities, along with a competitive benefits package. Our dedication to quality is reflected in numerous awards for talent satisfaction and workplace culture.