Digital Experience Manager
3 weeks ago
Nexthink, a pioneer in digital employee experience management software, is seeking a skilled professional to manage the renewal process of contracts and subscriptions between Nexthink and its Partners and Customers.
The ideal candidate will have 5+ years of experience in a similar position, with strong business acumen, superior negotiation skills, and a customer service mindset.
Salary and BenefitsThe estimated base salary for this role is $120,000 - $180,000 per year, depending on location and experience.
Total Rewards @ Nexthink include 100% covered company benefits, flexible hours, unlimited vacation, 11 company-paid holidays, and 3 extra days for volunteering.
Key Responsibilities- Collaborate with clients to understand their needs and negotiate contract renewal terms.
- Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing.
- Maintain regular communication with clients throughout the renewal process.
- Analyze customer usage patterns, satisfaction levels, and other relevant data to identify potential risks or opportunities for renewal.
- 5+ years of experience in a similar position.
- Strong business acumen, superior negotiation skills, and a customer service mindset.
- Experience in a SaaS company; high growth Scale-up experience is a plus.
- Highly organized, with attention to details.
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