Digital Experience Manager

3 weeks ago


Denver, Colorado, United States Nexthink Full time
Job Overview

Nexthink, a pioneer in digital employee experience management software, is seeking a skilled professional to manage the renewal process of contracts and subscriptions between Nexthink and its Partners and Customers.

The ideal candidate will have 5+ years of experience in a similar position, with strong business acumen, superior negotiation skills, and a customer service mindset.

Salary and Benefits

The estimated base salary for this role is $120,000 - $180,000 per year, depending on location and experience.

Total Rewards @ Nexthink include 100% covered company benefits, flexible hours, unlimited vacation, 11 company-paid holidays, and 3 extra days for volunteering.

Key Responsibilities
  • Collaborate with clients to understand their needs and negotiate contract renewal terms.
  • Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing.
  • Maintain regular communication with clients throughout the renewal process.
  • Analyze customer usage patterns, satisfaction levels, and other relevant data to identify potential risks or opportunities for renewal.
Required Skills and Qualifications
  • 5+ years of experience in a similar position.
  • Strong business acumen, superior negotiation skills, and a customer service mindset.
  • Experience in a SaaS company; high growth Scale-up experience is a plus.
  • Highly organized, with attention to details.


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