Dining Services Team Lead
6 days ago
Job Overview
The Dining Services Team Lead is responsible for leading a team of servers in providing exceptional service to residents and guests at Williamsburg Landing. This role requires excellent communication and leadership skills, as well as the ability to work independently and make sound decisions.
Key Responsibilities
- Assigns daily tasks and oversees completion; conducts safety and quality inspections; assists in monitoring employee productivity and provides suggestions for increased service or productivity
- Assists with onboarding and training new employees, serving as a champion for new servers and ensuring they have the necessary tools and support to succeed
- Collaborates with residents to ensure satisfaction in areas such as quality, service, and problem resolution
- Practices proper service procedures, including pre-bussing, clearing tables, cleaning tables, and re-setting tables during and after meals
- Maintains organized, clean, and sanitized work areas and equipment; utilizes equipment correctly and safely
- Promotes friendly, productive relationships with residents and co-workers, participating in creating a high-energy, positive teamwork environment
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