Service Support Representative

5 days ago


Charleston, West Virginia, United States A Groundworks Company Full time

A Groundworks Company is hiring a skilled Service Technician to serve the Charleston SC area. This role involves partnering with customers to inspect and service pre-existing company-installed foundation repair and water management solutions.

What We Offer:

  • Average annual earnings: $120,000
  • Base pay + commission with NO CAP on earnings
  • Company vehicle and gas card provided
  • Full-time non-seasonal work
  • Pre-qualified, high-quality appointments, no cold-calling required
  • Advanced leadership training opportunities from a promote-from-within led culture

Key Responsibilities:

  1. Execute appointments scheduled with customers
  2. Travel to customers' homes based on assigned appointments
  3. Build long-term relationships with customers and professionally represent the company
  4. Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
  5. Perform annual customer maintenance visits, examining work previously completed
  6. Perform reactive service appointments, diagnose, and fix any issues
  7. Install additional products purchased by the customer as necessary
  8. Adhere to safety regulations and procedures when carrying out responsibilities
  9. Examine solutions installed by the company and determine potential warranty or non-warranty work

Requirements:

  • 1 or more years of proven sales experience preferred but not required
  • Construction/Home Improvement experience preferred
  • Proven customer relations experience preferred
  • High school diploma or GED or equivalent experience
  • A valid, non-restrictive Driver's License is required


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