Sales Associate
1 month ago
We are seeking a highly motivated and customer-focused Cashier and Customer Service Associate to join our team at Floor & Decor Holdings, Inc. As a Cashier and Customer Service Associate, you will be the first and last point of contact for our customers, providing exceptional customer service and ensuring a seamless shopping experience.
Key Responsibilities
• Greet every customer in a helpful and courteous manner
• Connect with customers, ask about their projects, recommend our products, and excite customers about their purchase
• Provide above and beyond customer service and exceed customer expectations
• Demonstrate and understand compliance of the company's safety processes
• Act and work in a manner consistent with the company's core values
• Process customers at checkout using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Open and close registers
• Follow established cash, check, and credit card acceptance procedures
• Answer the telephone according to the company guidelines
• Stock, tag, and display merchandise as required
• Be able to create price tags and merchandise signs
Requirements
• Must be 18 years or older
• Knowledge of basic math skills
• Customer service experience
• Potential travel to other stores for support
Working Conditions
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements
• Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment.
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