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Clinical Research Coordinator
1 month ago
We are seeking a highly motivated and detail-oriented Patient Enrollment Coordinator to join our team at Wake Research. As a key member of our Patient Enrollment Department, you will play a critical role in the timely enrollment of patients/study participants for all clinical research studies at our site.
Key Responsibilities:- Initiate phone contact with potential study participants from various lead sources, including internal marketing campaigns, outbound database call lists, and community outreach efforts.
- Conduct phone-based pre-screening interviews to determine pre-qualification status and eligibility for onsite screening visits.
- Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits, and procedures.
- Consistently provide outstanding customer service with every patient interaction.
- Schedule onsite screening visits for eligible patients within established scheduling guidelines.
- Input and record patient information and call notes into our CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.
- Track information and report data as directed.
- Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings.
- High school diploma (or equivalent) required; professional medical certification, associates, or bachelor's degree preferred.
- At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required.
- Previous experience as a medical assistant, nurse, or EMT is strongly preferred.
- Prior clinical research, healthcare, or medical terminology experience preferred but not required.
- Highly developed skills in communication clarity, accuracy, and attention to detail.
- Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand terms.
- Demonstrated capacity to learn and utilize new software and technology.
- Competitive wages and benefits package, including 401(k), dental insurance, disability insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, and vision insurance.
M3 Wake Research is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
