Senior IT Field Engineer

2 weeks ago


Sutton, United States Stellar Innovations Full time
Job Summary

We are seeking a highly skilled Senior Service Technician to join our team at Stellar Innovations. As a key member of our technical staff, you will be responsible for delivering exceptional service to our clients in the IT/TC environment.

Key Responsibilities
  • Plan and execute on-site activities within the scope of IMAC orders, ensuring timely and efficient completion.
  • Accept and troubleshoot IT/TC malfunctions, documenting all findings and resolutions.
  • Install, commission, and update client hardware and software, maintaining operability and adhering to contractual requirements.
  • Participate in on-call services, providing 24/7 support to our clients.
  • Implement agreed service level agreements, ensuring seamless delivery of services.
  • Collaborate with manufacturers (e.g., Cisco & Microsoft) on innovative digitization projects.
Requirements
  • Successful completion of vocational training in IT specialist for system integration, IT system electronics, or comparable.
  • At least 3 years of relevant professional experience in order processing and troubleshooting IT/TC in on-site service.
  • Comprehensive knowledge of ticket systems, knowledge databases, and IT processes.
  • Class B driver's license required.
  • Fluent German language skills.
  • Experience in customer projects in the industrial sector or public sector advantageous.
What We Offer
  • Pleasant working environment, respectful interaction, and a strong team spirit.
  • Competitive compensation, job security, and an award-winning employer-funded pension plan.
  • 30 days of annual leave, with opportunities for growth and professional development.

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