TikTok Commerce Product Strategy and Operations Lead

1 week ago

Seattle, Washington, United States Tik Tok Full time
About the Role

The Commerce industry has experienced tremendous growth in recent years, and TikTok Commerce is re-imagining global eCommerce with rich content and endless joy.

We are seeking a talented Product Strategy and Operations Lead to join our team and contribute to developing product strategy, as well as inbound and outbound responsibilities.

Key Responsibilities
  • Conduct extensive market studies to gather deep insights into purchasing and content-consumption behavior of end-users, business practices and preferences of merchants, creators, MCN agencies, service providers and other roles in social content-based Commerce.
  • Manage input and feedback from various types of users (end-users, merchants, creators, employees).
  • Partner with the product management team to devise product strategy to ensure long term vision and success for the product.
  • Define product requirements, including business and product objective, business & market requirements, operational support requirements, etc.
  • Prioritize product requirements using ROI analysis, dependency analysis and other techniques.
  • Participate in the product development lifecycle, review various artifacts to ensure quality.
  • Plan, orchestrate and execute go-to-market activities including: product documentation and various other contents, target audience activation plan by segment, and operational support tools.
  • Participate in user acceptance testing to ensure product quality and optimal user experience prior to product launch.
  • Monitor key performance indicators and other product metrics, conducts gap analysis, devises and implements improvement plans.
  • Lead a team of Product Strategy and Operations individuals and be responsible for their growth and success.
Qualifications
  • Bachelor's degree required. Master degree in related fields (Computer science, MBA) preferred.
  • 5-7 years working experience in the internet industry. E-commerce marketplace experience is preferred.
  • Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
  • Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving.
  • Love content & enjoy shopping.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

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