Quality Assurance Program Manager
3 weeks ago
ECI Software Solutions is seeking a highly skilled Quality Assurance Program Manager to drive software and software development process improvement across the organization. As a key member of our global product line, you will be responsible for developing and supporting the planning, design, and execution of best-in-class processes, tooling, and practices.
Responsibilities:- Contribute to all quality process initiatives related to the Software Development Life Cycle (SDLC) and be familiar with Agile/Scrum development methodologies.
- Lead the initiative to define the quality KPIs for the entire organization and support the divisions in defining specific quality metrics and thresholds.
- Participate in conversations with personnel across the division to understand and resolve issues originating from QA initiatives.
- Actively participate in quality improvement programs, foster strategic operations to reduce technical debt, and guide product teams to define appropriate metrics.
- Lead SDLC and PDLC sessions pertaining to quality assessment and improvement and work with executive leadership at the division and corporate level.
- Identify common QA activities across the organization and develop QA automation practices, guidelines, and frameworks that can be shared across the organization.
- Actively support the implementation and maintenance of QA standards and audits across the organization and develop a Quality Management System for ECI Solutions.
- Effectively manage vendor relationships.
- At least 7 years of experience in software quality assurance.
- A bachelor's degree in computer science, information systems, or a related field.
- Proven track record for transitioning teams and software products from manual to automated testing.
- Familiarity with QA Automation Frameworks with demonstrable knowledge.
- Familiarity with Scenario Based Testing using Behavior Driven Development (BDD) and/or Test-Driven Development.
- Good understanding of automated testing metrics and methodologies (code coverage, unit testing, integration testing, etc.).
- Understands the applicability of frameworks like Cucumber, JEST, Mocha, etc.
- Has prior experience managing and supporting Device and User Interface testing using frameworks like BrowserStack, AWS Device Farm, or others.
- Has in-depth understanding of introducing automation for Regression Testing.
- Has prior experience using tools like Selenium WebDriver for web-based application testing / TestComplete for UI Functional Testing.
- Has prior experience using Postman / Insomnia for API testing.
- Have a good understanding of using Jira for Agile Project Management and Git for source code management.
- Has prior experience supporting an organization-wide Quality Management System, but also has awareness and empathy towards products and divisions needing to enhance their processes to support specific standards and certifications.
- Good understanding of procedures for de-identifying test data, when obtained from real data.
- Good understanding of QA Tools like Zephyr Scale for test management and execution. Good understanding of specialized testing tools like LoadNinja, SwaggerHub, etc.
- Good understanding of observability tools and deriving best practices from the data obtained through these tools.
In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community Our company core values are our "CODE": Crave Greatness, Own the Outcome, Deliver Awesome, and Embrace Community.
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