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Host/Hostess - Hospitality Expert
2 months ago
At Red Robin, we're seeking a skilled Host/Hostess to provide exceptional hospitality to our guests. As a key member of our team, you'll be responsible for creating a warm and welcoming atmosphere, ensuring seamless seating arrangements, and delivering outstanding service.
Key Responsibilities:- First Impressions: Greet guests warmly and make them feel valued, setting the tone for a memorable dining experience.
- Seating Guests: Escort guests to their tables promptly, considering their preferences and any special needs.
- Reservation Management: Manage reservations and waitlists efficiently, ensuring smooth seating arrangements for all guests.
- To-Go Coordination: Handle To-Go orders with precision, following Red Robin standard operating procedures to provide exceptional service.
- Customized Connection: Identify and cater to the individual needs of each guest, making personalized connections to enhance their dining experience.
- Promote Atmosphere: Create a warm and inviting atmosphere, exhibiting an outgoing personality that contributes to a positive dining environment.
- Crowd Management: Handle crowds effectively, putting guests at ease and managing seating accordingly to maintain a smooth workflow.
- Large Parties: Manage large parties efficiently, explaining seating options and wait times while addressing any concerns or escalations from guests.
- Section Management: Open and close sections based on the volume of guests, ensuring optimal seating arrangements and workflow.
- Dining Area Maintenance: Rearrange furniture as needed, retrieve high chairs, and assist with maintaining cleanliness in the dining area.
- Phone Handling: Answer phone calls, handle seating requests, and provide assistance to guests over the phone with professionalism and efficiency.
- Additional Duties: Inflate balloons, perform restroom checks, assist servers with table clearing and resetting, and deliver silverware to guests as needed.
- To-Go Functions: Take accurate To-Go orders, explain menu items, assemble orders accurately, and deliver food to guests, including curbside service when applicable.
- Payment Handling: Handle cash transactions accurately, make change, and process credit card transactions securely and efficiently.
- High School degree or equivalent preferred.
- No experience required; strong interpersonal and communication skills are essential.
- Ability to work in a fast-paced environment with excellent organization and problem-solving skills.
- Must be comfortable handling cash accurately.
At Red Robin, we value exceptional service and strive to create memorable dining experiences for our guests. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we encourage you to apply for this role.
