Industrial Equipment Field Service Specialist
3 weeks ago
Job Description:
Qualigence is seeking a skilled Industrial Equipment Field Service Specialist to join our team. As a key member of our field service team, you will be responsible for providing expert technical support and maintenance services to our clients.
About the Role:
The successful candidate will be directly responsible for troubleshooting equipment malfunctions, performing preventative maintenance, and providing direct support to our engineering department.
Key Responsibilities:
- Receive and perform field service calls, installations, and preventative maintenance on industrial equipment
- Troubleshoot equipment malfunctions utilizing standard electrical test equipment and identify corrective actions
- Provide active support to the engineering department in various capacities
- Manage internal technical support calls, offering guidance and problem-solving solutions for equipment issues
- Assist with Quality Checks on equipment prior to shipment
- Ability to create and sustain customer relationships
- Assist with FAT (Factory Acceptance Test)
- Accurately report daily activities for invoicing and tracking purposes
- Will travel at least 25 - 50% of the time both domestically and internationally
Requirements:
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Highly motivated, organized, and self-directed
- Computer literate, with proficiency in MS Office (Word, Excel, PowerPoint)
- Associates degree or higher, with a minimum of 3 years field service experience
- Minimum of 3 years' experience working within a manufacturing environment
- Must have a US passport or be willing to obtain one
- Proficiency with a variety of hand tools and measuring devices
Salary: $60,000 - $80,000 per year, depending on experience
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