Facilities Coordinator

4 weeks ago


Westerville, Ohio, United States PowerHouse Full time
Customer Service Specialist

At PowerHouse, we are seeking a detail-oriented Customer Service Specialist to join our team. This role involves serving customers by providing service information and resolving service issues promptly through phone and email communication.

Key Responsibilities:
  • Handle High-Volume Work Orders: Efficiently manage a high volume of incoming work orders and email correspondence.
  • Coordinate Vendor Partners: Collaborate with vendor partners for work orders and ensure timely arrival.
  • Team Collaboration: Work with team members to address and resolve issues.
  • Customer Inquiries: Respond to customer inquiries, analyze their needs, and suggest solutions.
  • Exceptional Customer Service: Provide exceptional customer service via phone and email communication.
  • Vendor Prospecting: Prospect potential vendor partners through cold calling.
  • Data Entry: Enter data into the system to track and manage customer requests.
  • Relationship Management: Maintain relationships with clients and service providers through various communication channels.
  • Team Goals: Contribute to team goals set by Manager.
  • Task Prioritization: Prioritize tasks effectively and work independently when needed.
  • Documentation: Maintain accurate documentation of service requests.
  • Composure: Stay composed in dynamic and demanding situations.
  • Team Support: Support teammates and uphold company values at all times.
  • Technical Skills: Proficient in MS Office and adept at navigating third-party software.
  • Physical Demands: Requires occasional lifting up to 20 pounds.

Work Environment: Works in a moderate noise level office setting with typical office activities. Requires sitting, walking, standing, and occasional physical tasks.


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