Store Manager Lead

4 weeks ago


Grand Prairie, Texas, United States Community Choice Financial Family of Brands Full time
Job Description

Community Choice Financial Family of Brands is seeking a highly skilled Store Manager to lead our retail store team. As a Store Manager, you will be responsible for coaching, training, and guiding your team to excel in their roles and uphold our high-quality standards.

Key Responsibilities:

  • Coach and develop all store employees to obtain new business and increase store growth.
  • Lead the charge and set the example for all store employees to identify local marketing strategies and use business-to-business partnership opportunities.
  • Enforce adherence to quality standards, procedures, and local and state laws and regulations.
  • Supervise and maintain office security, including cash management and loss prevention.
  • Examine, evaluate, and process loan/pawn applications and all relevant transactions.
  • Participate in the selection, review, hiring, and retention of new employees.
  • Develop work schedules in accordance with budget, workloads, and store needs.
  • Handle complex customer situations with integrity and professionalism.
  • Monitor and maintain internal and external store appearance and address basic facilities needs.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum one year of supervisory, key holder, or relevant leadership experience.
  • Minimum one year customer service, retail, and/or sales experience.
  • Hands on cash management experience.
  • Excellent verbal and written communication skills.
  • Proficiency in using phone system, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).

Preferred Qualifications:

  • Experience in check cashing, document verification, money order processing.
  • Bilingual English/Spanish is a plus and may be required for certain locations.

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